Overall pretty good, some miscommunication, but everything was resolved in a timely manner.
Excellent....from preparation,moving furniture to paint topainting job itself. Crew was ontime and made little or no mess.We were very pleased.
Job well done. Ricky was spot on. One suggestion with the paint crew. It was very cool the day painters came to do the trim work. Mid 50's. They asked if we would open our windows. Yes, that means all windows. We opened all of the downstairs windows which made the home very cold inside. We did not open the top story windows so the upstairs windows and casing/trim were painted closed. I guess we assumed they would say something or knock on the door. We kindly asked Ricky if they would come back and repaint the upstairs window with them open. Ricky made sure that it was completed as asked. Painters did a good job overall with the home. The repair team replacing Hardiboard did quality work and cleaned and gathered material after each job.
We are trying to get our house ready to sell. I am working with many contractors. By far, TruGuard has been the best company to work with. Starting with John Hamilton during the quotation process, then with Ricky Williams and his entire team through the painting process I was very impressed by the professionalism, flexibility and accommodations that my husband and I were shown. We even continued to add work to the project, including gutters on the front of the house, and painting two additional ceilings.So far, you have been the ONLY contractor who actually met the start date promised. This is extremely important to us because we are using our vacation time to be present at the house.In the market place today, your company impresses me as one that goes the extra mile and still believes the customer comes first. Truly this is a rare thing in my experience!
Everyone did an excellent job. Ricky was great!
Tyler was wonderful, explaining the process and the quality materials. Truguard was certainly not the most affordable option. It was the highest priced quote of the 4 quotes we received. But in the end we chose quality and the fact that Tyler stated the company stands behind their work. Our project managers Ricky and Travis were fantastic as well. Travis especially was terrific with his attention to detail and addressing our concerns as we neared the Project's completion. Overall we are happy with the quality of work and the quality of materials. We have several future Home Improvement projects and we plan to consider truguard for those projects as well.
Was pleased with TruGuard from first contact to schedule an appointment for an estimate through the final payment. All company representatives were professional and the finished product exceeded expectations. I highly recommend TruGuard to anyone considering siding replacement or any other project.
TruGuard was the ONLY choice for us. What initially started out as a small project became a full scale exterior renovation that included Hardie Plank, new windows, gutters, deck painting, Portico etc. John Hamilton, Sales, is the first reason we signed on the dotted line. He was very professional, always on time, provided answers to all questions in a prompt manner and was very thorough with his recommendations. Our Project Manager, Darryl Rodgers and his team, lead by Eddie followed through on the TruGuard promise and experience. All of the guys worked hard and well and we are 100% pleased with our very lovely facelift on our older home. I think this level of professionalism and execution is hard to find in the construction business. I am glad we found TruGuard.
It was excellent Daryl and Eddy and the crew are great people to work with. Your company has excellent communication which means a lot they tried very hard to make sure everything was done as expected. The true test of a great company is not how customers are treated when things are going well but how things go in bad times. We had a couple of rough spots but always I was treated with the utmost respect and a sincere effort was made by all to make sure the project was completed as expected. You just can't ask for more than that. I am very pleased with not only the job but your people. Thank you all.
Everyone we came in contact with at TruGuard from the salesman to the installers and the project manager to the person who I talked with at the office was very polite and professional. And nice!
Everything was great. Very professional workers, who always showed up on time and did what was promised for the day. Always left site clean. The supervisor was very thorough. Excellent company.
This was our second project with TruGuard. The process from start to finish was easy and professional. The site was well maintained during the job and the job was completed on time and the work exceeded my expectations.
Very professional. Project manager kept us informed daily of the progress made and work schedule. He actually made some recommendations to the original proposal to improve the overall finished project.
We had a very good experience with everyone we interacted with at Trugard. The Customer Service and follow-up is extraordinary - something you don't find very often.
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