Q&A

TruGuard Q&A

Do weather conditions affect the ability to install or replace a roof?

There is no manufacturer requirement as far as temperature is concerned. Due to North Carolina and South Carolina's mild climate, we're able to install roofing materials throughout the year.

Do you have any certification that sets you apart from the competition?

We are an Owens Corning Platinum Preferred Contractor, which means we went through a rigorous screening and training process. Owens Corning is one of the best manufacturers and trusts TruGuard to provide a properly installed product with great customer service.

How will you protect my landscape and yard from roof debris during demolition?

TruGuard will protect your siding, windows, doorways, porches, decks, patios, and surrounding grounds and shrubbery with tarps and/or plywood. Due to a large amount of debris being removed, if there is a particular tree or bush that you wish to protect, please note it under "special requests" prior to the start of your project.

What access will TruGuard need during my roofing project?

TruGuard may require the full use of your driveway during the course of your roofing project. We'll also need access to an external electrical power source.

What if I have a satellite TV dish on my roof?

TruGuard will remove and/or replace antennas, cables, satellite dishes, cupolas and any other electronic devices to continue the scope of work contracted. We remove and reset your satellite dish and attempt to aim it in the proper direction; however, you might need to have your satellite provider recalibrate your dish.

What roofing components do you include in a roof replacement?

We replace all felt paper, shingles, pipe boots, necessary flashing, and ridge vent systems. We also include ice and water shield around all valleys, pipe boots, dormers, and chimneys. The ice and water shield is a waterproof underlayment that keeps the most common leaking areas dry and free from ice.

our service area

We serve the following areas

North CarolinaSouth Carolina Our Locations:

TruGuard
131 Matthews Station St Suite 2A
Matthews, NC 28105
1-704-234-7216
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