At TruGuard, we stand for quality work and we pride ourselves on building strong relationships with our customers. This dedication to customer service has earned us the Angie’s List Super Service Award multiple years in a row as well as an A+ rating with the Better Business Bureau. Owner Marc Bickler brings the processes and accountability of a fortune 500 company with the attention to detail and customer service of a family-owned business, so you can get the best of both worlds!
We are certified as an Owens Corning Platinum Preferred Contractor, a James Hardie Master Elite Contractor, and a Ply Gem Mastic Elite Contractor, and we are an EPA Lead-Safe Certified business. This means that we have access to the best roofing, windows, siding, and gutter products for your home.
Tru to Our Word
- You can trust us to complete our work on time, to the highest standards in the industry.TruGuard has achieved the highest ratings for our work, including a 100 percent “likely to recommend” GuildQuality score and the highest ratings from the Better Business Bureau.
- A quality outcome is the result of a rigorous process. TruGuard has designed, staffed, and implemented the most thorough and careful processes in the industry. From our initial call to the completion of your project, we have a process in place that will simplify your experience and make sure you’re happy with the renovation.
- A TruGuard relationship doesn’t end when our crew leaves. Every TruGuard project comes with a manufacturer and workmanship warranty for peace of mind. Give us a call at any point if you experience trouble with your project. We’ll take care of it immediately.
About the Owners
TruGuard CEO Marc Bickler is responsible for TruGuard’s long-term strategy. He has spent the better part of 35 years working in building products, building science and new home construction. Marc was a foundation partner and principal of Ginger, the noteworthy lighting and accessories company. In 2000, he established Masco Product Design for the parent company of Delta Faucet, Behr Paint, Kraftmaid Cabinets, and Masco Contractor Services, among others. Marc served as Vice President of Product Design. Since then, he has been intimately involved in the development and construction of several projects and properties in the Charlotte area.
TruGuard President Lucas Wilson focuses on continuous improvement all levels of the company, ensuring that we provide TruGuard clients with the best possible renovation experience. Lucas has 15 years of contracting experience, specializing in commercial and residential remodeling, construction management systems, and business planning and development. Lucas graduated from the University of Michigan with a Bachelor of Arts in Economics.
TruGuard is proud to be a member of our community, and we try to give back when we can.
As part of our passion for giving back, every year we send one of our employees to Haiti. While there, we aid missionaries in health, education and housing improvement.
We’ve worked with Charlotte Mecklenburg County Police on an ongoing campaign to educate and raise awareness about vehicle break-ins. Posting signs around the Charlotte metro area has reduced the number of vehicle break-ins and saved our officers countless hours on petty theft investigations.
We are also a supporter of Habitat for Humanity, aiding them in their mission to provide affordable and livable housing for all.