Roofing FAQs

Does temperature affect the ability to install or replace a roof?

There is no manufacturer requirement as far as temperature is concerned. Due to North Carolina’s mild climate, we are able to install roofing materials all year round.

What roofing components do you include in your roof replacement?

We replace all felt paper, shingles, pipe boots, necessary flashing, and ridge vent systems. We also include ice & water shield around all valleys, pipe boots, dormers, and chimneys. The ice & water shield is a waterproof underlayment that keeps the most common leaking areas dry and free from ice.

What access will TruGuard need during my roofing project?

TruGuard Construction Group may require the full use of your driveway during the course of your roofing project. It will also be necessary to have access to an external electrical power source.

What if I have a satellite TV dish on my roof?

TruGuard Construction Group will remove and/or replace antennas, cables, satellite dishes, cupolas, and any other electronic devices to accommodate continuation of the scope of work contracted. Television or satellite reception may require the homeowner to contact their provide for calibration.

We remove and reset your satellite dish and attempt to aim it in the proper direction. However, often you will need to schedule your satellite provider to recalibrate your dish.

How will you protect my landscape and yard from roof debris during demolition?

TruGuard Construction Group will protect the siding, windows, doorways, porches, decks, patios, and surrounding grounds and shrubbery with tarps and/or plywood. Due to the large amount of debris being removed, if there is a particular tree or bush that you wish to protect, please note below under “special requests” prior to the start of your project.

Do you have any certification that sets you apart from the competition?

We are an Owens Corning Preferred Contractor which means we went through a rigorous screening and training process. Owens Corning stands behind TruGuard to provide a properly installed product with great customer service.

I have heard stories of contractors receiving a check and never showing up to complete the job. How do I know you are honest and reliable?

TruGuard has compiled a Contractors Standards Guide to answer any question a homeowner may have regarding our company. It is broken down into four sections: Stability, Reputation, Professionalism, and Workmanship. We feel that it is an invaluable tool when looking to hire a contractor of any kind.