FAQs

  • Gutters

    • Downspouts are the vertical pipes that carry water from the gutters to the drainage system.

    • Most homes benefit from gutter systems, particularly in the Carolinas, where we face a wet climate.

    • Yes, as always, we warranty our installation. SnapLock Gutter Systems offers a limited lifetime warranty on the product.

    • You should clean your gutters, or hire a company to clean your gutters, at least twice a year. The best times to clean your gutters are early spring and late fall, when they’re most likely getting inundated with tree and plant debris.

  • Roofing

    • There is no manufacturer requirement as far as temperature is concerned. Due to North Carolina’s mild climate, we’re able to install roofing materials throughout the year.

    • We replace all felt paper, shingles, pipe boots, necessary flashing and ridge vent systems. We also include ice and water shield around all valleys, pipe boots, dormers and chimneys. The ice and water shield is a waterproof underlayment that keeps the most common leaking areas dry and free from ice.

    • TruGuard may require the full use of your driveway during the course of your roofing project. We’ll also need access to an external electrical power source.

    • TruGuard will remove and/or replace antennas, cables, satellite dishes, cupolas and any other electronic devices to continue the scope of work contracted. We remove and reset your satellite dish and attempt to aim it in the proper direction; however, you might need to have your satellite provider recalibrate your dish.

    • TruGuard will protect your siding, windows, doorways, porches, decks, patios, and surrounding grounds and shrubbery with tarps and/or plywood. Due to the large amount of debris being removed, if there is a particular tree or bush that you wish to protect, please note it under “special requests” prior to the start of your project.

    • We are an Owens Corning Platinum Preferred Contractor, which means we went through a rigorous screening and training process. Owens Corning trusts TruGuard to provide a properly installed product with great customer service.

  • Windows

    • The easy answer is glass plus a framework of wood, vinyl or composite materials. However, the window industry has many options available to suit any home and lifestyle. Window frames today are offered in vinyl or vinyl-clad (for low maintenance), all wood, aluminum-clad or composites. There are also many types of glazing options available to make windows more energy efficient.

    • Some windows are made of wood and then covered on the exterior and/or interior with another layer, such as aluminum or vinyl. This layer of extra covering is the cladding, and it adds another layer of protection to the window, strengthening its resistance to outside weather or heavy inside usage.

    • Homeowners with windows more than 25 years old should consider replacing them, both to gain the best energy efficiencies and to protect the envelope of the house. Windows often need to be replaced if they are sealed or painted shut, fogged with condensation or letting in a draft.

    • The U-factor represents the amount of heat that escapes through a wall, window, roof or other surface. The lower the U-factor, the more energy efficient a material is. R-values are the direct opposite. These measure an object’s resistance to heat flow. The higher a material’s R-value, the lower its U-factor and the less energy it will lose. An R-value depends on the number of layers of glass in a window, what type of gas is between those layers and whether one or more of those layers of glazing have been treated with a Low-E coating.

    • Low-E is an invisible, microscopic layer of silver coating added to glass for greater energy efficiency and increased comfort. Low-E stands for “low emissivity,” which is the action of reflecting light passing through glass. By reflecting part of the light spectrum (the part that transmits heat), we reduce a window’s U-factor and increase its R-value.

    • Impact-resistant glass has strong laminated glass interlayers. When combined with an exceptionally strong window frame, this type of window provides homeowners with greater security and protection from storms, flying debris and even the occasional stray golf ball. When struck by something hard and forceful, like a tree branch or softball, the glass resists shattering. In the rare event that an object impacts the glass, the pane may shatter, but it remains held within the frame. This greatly reduces the risk of flying glass, water or debris penetrating into the home.

    • Homeowners living in coastal areas prone to strong winds and storms, living directly on a golf course, or living in an area where vigorous sports activities take place, should consider impact-resistant glass in their homes. Other homeowners might be interested in the sound reduction and security benefits that impact-resistant glass provides.

  • Siding

    • Most people can tell there is a problem with their siding just by looking at it. Your siding needs attention if you see holes, gaps, buckling, peeling, chipping, missing sections, major dents or cracks. If holes are left unattended, you risk allowing various dangerous elements to reach the inside of your home. By maintaining your siding, you’ll protect the value of your home as well as the comfort and safety of those living in it.

    • Only the finest raw materials are used for HardiePlank®. Premium cement, finely ground sand, natural cellulose (wood) fibers, and water are combined and cured through a proprietary manufacturing process to create the most durable siding material on earth.

    • Yes. HardiePlank® is sealed to keep out moisture. The coating contains mildicide to protect against mold growth. If dirt is splattered against the coating and mold grows on the dirt, the coating cleans easily with water from a garden hose.

    • Termites and other wood-eating insects can’t penetrate HardiePlank®. The product is also resistant to damage from hail, freezing temperatures, rain, and humidity.

    • Only HardiePlank® provides a lifetime solution to your siding problems and gives your home the look and feel of real wood. HardiePlank® is incredibly durable and will not rot, warp, or burn. It is dimensionally stable and it won’t expand or contract like vinyl siding

    • It is cheaper and easier to replace the windows when you replace the siding. However, window replacement can be performed later if you prefer.

  • Commercial

    • TruGuard offers commercial installation of roofing (asphalt and flat), painting (interior and exterior), windows, siding and gutters.

    • TruGuard’s company structure and project management methods make us an easy company to work with on commercial projects. Our communication tools allow an owner, property manager, HOA or homeowner to see exactly what’s going on with a project, without having to be on site.